Faculty can use FlyerSuccess at any point in the first fourteen weeks of the semester to congratulate students on a great performance and to submit progress concerns for their students. The goal of FlyerSuccess is to celebrate students' accomplishments and to provide guidance and connect students to available campus support resources. It is just as important to utilize the system for positive reinforcement as it is to make students aware of progress concerns.

FlyerSuccess is based on the premise that a campus community engaged with a student will lead to that student's success and that effective campus engagement happens through collaborative efforts between faculty, advisors, and support offices. In addition, individual outreach to students and face-to-face conversations are critical so students know that there are people at the college who care about their success.

FlyerSuccess is intended to promote these important interactions by providing a quick and simple way for faculty to celebrate students' accomplishments in the classroom and to notify advisors and support offices when they have a concern about a student. The celebration of students' accomplishments provides positive reinforcement and the notification about concerns enables support providers to reach out to students in a timely and effective way. More effective support is expected to lead to increased student success, which in turn is ultimately expected to lead to improved retention and graduation rates.

Instructors can raise a "High Five" flag to celebrate a student's accomplishments and raise a concern flag for students to signal different issues that may impact students' success. These flags generate an immediate notification to the student congratulating them on the accomplishment or outlining the concern and directing them to support resources on campus. In addition, advisors or other support providers at the college may be notified, depending on the type of flag, and if it is a concern, additional supportive outreach may occur. See FlyerSuccess User Permissions and FlyerSuccess Email Templates in the Resources box on this page to see who has access to flags and what is included in the emails when flags are raised.

Most flags in FlyerSuccess are informational and by themselves don't necessarily require outreach beyond the immediate email that goes to the student. Even if it is a flag of concern rather than celebration, noting the concern and resources available to help address the concern through an automatic email is often enough. For instance, if an advisor sees that their advisee has had a "Course Progress Concern" flag raised for one class, that flag alone doesn't necessarily require outreach. A student struggling in several classes or having other types of difficulties in multiple classes indicates something is going on that should be addressed.

Once a student has had three flags of concern raised in a single semester, the Office of Student Success will coordinate an outreach to that student. If a student reaches six flags of concern raised in a single semester, their advisor will be notified via email so they can reach out to the student to discuss and address the concerns. Whenever an advisor or support provider works with a student to address flags that have been raised, s/he is encouraged to post a comment to indicate the outreach that has taken place so the initial flag raiser knows and so other support providers are not duplicating efforts. If an advisor or support provider feels necessary action has taken place to address the flagged concern, they can "clear" the flag.