Frequently Asked Questions

When will I receive a bill?

Billing is exclusively online through your NazNet Self-Service account.  You will not receive a paper bill in the mail. You will be notified by Student Accounts through e-mail when your bill is available. This notification will prompt you to log into NazNet to view your current billing statement. The Student Accounts website has all upcoming billing and due dates listed.

How do I grant access so another person can see/pay bills?

To enable another person to view your bill, make payments online and communicate with the University regarding your financial information add him/her as an authorized user (person proxy).  View instructions »

What is the link for authorized users to see/pay bills?

Students and authorized users can use this link:

View/Pay Nazareth University tuition bills


Why don't I see my financial aid on my student bill?

If the financial aid amount shown on your student account statement is different than you expected, please contact the Financial Aid Office at 585-389-2310 or Note: all financial aid eligibility requirements must be complete before your pending aid will disburse to your student account. Please review the DOCUMENTS tab on your My Financial Aid at Naz account to ensure all outstanding financial aid documents have been received.

What if my bill indicates that no money is due?

If the Balance Due on your semester bill is zero or a negative amount, no action is necessary.

How will I be notified if my loan has been applied to my student account?

Loans that arrive electronically are disbursed into the student's account within three business days. Students are sent an e-mail notifying them of the date of the loan's arrival, the amount of the loan, and the lender's name.

When will I receive my refund?

A student will receive a refund when their account shows an overpayment. This may occur when loans, grants, scholarships, or out-of-pocket payments exceed the cost of your tuition and fees for the semester. Refunds are processed within 10 business days of the account showing a credit balance. Except for certain refunds involving Direct Parent Plus Loans, refunds will be processed to the student.

My semester bill indicates that I will be receiving a refund. Can I use this anticipated refund to purchase books?

Yes, if your semester bill shows an overpayment under Total Amount Due you can use this anticipated refund to purchase your textbooks. Bring your tuition bill to our department and we will provide you with further information.


Have a question that's not listed here?
Contact Us:
Office: Smyth Hall 44
Fax: 585-389-2045