Health and Counseling

Contact Us

Health and Counseling Services Redesigned

We understand this is a challenging time, and we want you to know that we are here for you. Seek care when you need it. We have redesigned our approach to care by providing more options for access, including telehealth visits. Call our office, 585-389-2500, and we will help determine the type of appointment that’s best for you.

To schedule an appointment 

  • Medical: Call 585-389-2500 to determine what type of appointment is best for you. Please note: online scheduling for medical appointments is not available during the pandemic.
  • Fax: 585-389-2503
  • Hours: Monday-Friday, 9 a.m. - 4:30 p.m (closed during school breaks)
  • After hours: If you have a non-life threatening medical or mental health concern, please call us at 585-389-2500 to speak with a triage nurseIf you are experiencing a life-threatening medical or mental health emergency after hours, please call 911. If you are living on campus, please call Campus Safety at 585-389-2850. See additional after hours resources.

It's Safe to Come In

We are following strict guidelines and have created tailored safety standards within our office. Below are some of the new protocols you might experience:

  • Being asked to wear a mask to your appointment. We will give you a mask when you arrive if you don’t have one.
  • Getting screened for symptoms before scheduling your appointment.
  • Staff members wearing masks during your appointment.
  • Meticulous infection control practices, including frequent handwashing and disinfection of all surfaces.
  • A limited visitation policy. To keep waiting room density low, arrive to your appointment alone. Please contact our office in advance of your visit if you have any questions or need special accommodations during your visit.
  • A rearranged waiting room to help maintain social distancing, and all magazines and materials removed.
  • To ensure privacy during a telehealth visit, we have a Zoom Room within our office and at other locations on campus.
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